"I placed an order but haven't received any updates!"
"I sent an inquiry but haven't received a reply!"
If this happens, please check the following first
- Have you checked your spam or junk mail folder?
- Did you enter your email address correctly?
I Placed an Order but Haven't Received Any Updates
After you place an order, an automatic "Order Confirmation" email will be sent to your registered email address.
Within 1 week, we will send another email with information about your order's shipping schedule.
If you do not receive these emails, there may be several possible reasons.
**【How to Resolve This Issue】**
**1. Incorrect Email Address**
The email address you entered may be incorrect.
**2. Spam Filter Settings**
Our emails may be blocked by your email provider's spam filter.
Please check your spam or junk mail folder and add **order@s.sessya-s.jp** to your safe sender list.
After updating your settings, please contact us again.
I Sent an Inquiry but Haven't Received a Reply
We always respond to inquiries within 3 days of receiving them.
If you have not received a reply after 3 days, there may be several possible reasons.
**【How to Resolve This Issue】**
**1. Incorrect Email Address**
The email address you entered may be incorrect.
Please enter your correct email address and send your inquiry again.
**2. Spam Filter Settings**
Our reply may have been blocked by your email provider's spam filter.
Please check your spam or junk mail folder and add **order@s.sessya-s.jp** to your safe sender list.
After updating your settings, please contact us again.